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What Does Average Hold Time (AHT) Mean? The average hold time is the average time taken for an operator to answer a call or the time a customer waits in the queue before being answered. Techopedia Explains Average Hold Time (AHT) Handling time is the amount of time between when the system puts the customer on hold until the moment an agent becomes available (or the caller hangs up). The average hold time is calculated by adding up all inbound customer call hold times and dividing that by the number of inbound customer calls answered by the agent or interactive voice response (IVR) system....

What Does Index (IDX) Mean? In database systems, an index (IDX) is a data structure defined on columns in a database table to significantly speed up data retrieval operations. An index is a small copy of a database table sorted by key values. Without an index, query languages like SQL may have to scan the entire table from top to bottom to choose relevant rows. Techopedia Explains Index (IDX) An index on a database table must be created with care, as indexes consume space and are stored in the database....

What Does Latency Mean? Latency is a perceived or actual delay in response time. Techopedia Explains Latency In data communication, digital networking and packet-switched networks, latency is measured in two ways: one-way trip and round trip. One-way latency is measured by counting the total time it takes a packet to travel from its source to its destination. Round-trip latency is measured by adding the time it takes the packet to arrive back at the source....

What Does Member Server Mean? Member server is a server role defined by Microsoft Active Directory (AD), a service that runs on the Windows 2000 and Windows Server 2003 operating systems. A member server belongs to a domain but is not the domain controller. It can function as a file server, database server, application server, firewall, remote access server and certificate server. The domain controller is responsible for authenticating security requests such as logins and permission checking....

What Does Password Protection Mean? Password protection is a security process that protects information accessible via computers that needs to be protected from certain users. Password protection allows only those with an authorized password to gain access to certain information. Techopedia Explains Password Protection Passwords are used commonly to gain entry to networks and into various Internet accounts in order to authenticate the user accessing the website. Password protection policies should be in place at organizations so that personnel know how to create a password, how to store their password and how often to change it....

What Does Route Poisoning Mean? Route poisoning is a method that prevents a certain network from sending data packets to a path destination that has already become invalid. This is done when a distance vector routing protocol sees an invalid route or one with large routing loops. A route is considered unreachable if it exceeds the maximum allowed. So the routing protocol simply informs all the routers connected in the network that a certain path is invalid by saying that it has a hop count that exceeds the maximum allowable....

What Does International Organization for Standardization (ISO) Mean? The International Organization for Standardization (ISO) is a global agency that helps to provide diverse standards for industrial, commercial and public use. Some of these relate to manufacturing and other physical industries, while others apply to digital technologies and other aspects of modern IT. The ISO has helped to shape the face of modern technology and communications. Techopedia Explains International Organization for Standardization (ISO) The ISO has been in operation since 1926, with a several year hiatus during World War II....

Lost Ark offers its players the Solar, Sand, & Tide dream instruments skins. Since this is an MMORPG, you get a ton of items and their upgrades. But this game has different classes and keeping track of these items and upgrades can be a pain. So in this guide let us check what are the uses of Solar, Sand, & Tide Dream Instruments in Lost Ark. Solar, Sand, & Tide Dream Instruments uses in Lost Ark You can equip the Solar, Sand, or Tide dream instruments skin in Lost Ark to get virtue boosts....

What Does UCS Fabric Interconnect Mean? Techopedia Explains UCS Fabric Interconnect Bandwidth of up to 1920 Gbps High port density of 96 ports High performance and low-latency capability, lossless 1/10 Gigabit Ethernet and Fiber Channel over Ethernet Reduced port-to-port latency to only 2 ms Centralized management under the Cisco UCS Manager Efficient cooling and serviceability Virtual machine-optimized services through the VM-FEX technology, which enables a consistent operational model and visibility between the virtual and the physical environments

What Does Windows Mango Mean? Windows Mango is the the codename for the Windows Phone 7.5 OS. With Mango, Microsoft has claimed there are over 500 improvements from Windwos Phone 7, specifically a new “conversation view,” faster browsing via Internet Explorer 9, and other features that will bring Windows phones up to speed with Android and iOS. Techopedia Explains Windows Mango In late July 2011, Mango was revealed in Tokyo with consumers in that area being able to purchase a Mango-based phone in September of the same year....

Dreamers will not only get to go on adventures in Disney Dreamlight Valley but also do various chores. These activities include Crafting, Cooking, and even Fishing. So if you’re tired of grinding and need some break, then simply grab your Royal Fishing Rod and start fishing. The game has a wide variety of fish that you can catch and sell for some extra resources. One of the expensive fish is the Lancetfish, which can get a good amount of Star Coins & Energy....

Developer miHoYo’s latest update has added a myriad of new quests and recipes to the world of Teyvat, many of which require you to find various ingredients to either tick off or craft. Here’s where to get Rukkhashava in Genshin Impact if you’re struggling to find it. Where to Get Rukkhashava Mushrooms in Genshin Impact Rukkhashava Mushrooms can be found all over the Sumeru region of Teyvat, with several large clusters at basically all corners of the map....

Thor: Love and Thunder was a box office success, and might’ve been one of the better entries in the MCU’s phase 4. Even after having good scores from critics and audiences, there’s been some noise about the movie and its director among the fans. If you’re wondering why are MCU Marvel Fans mad at Taika Waititi, here’s the answer. Why Marvel Fans Want Taika Waititi Out of the MCU The MCU Marvel fans are mad at Taiki Waititi because they believe that Thor: Love and Thunder is not the movie they were hoping for, and it’s his fault....

What Does Predictive Dialer Mean? Predictive dialers are outbound call processing systems that are designed to maintain high levels of activity and provide cost efficiency in contact centers. These dialers are capable of calling a list of telephone numbers automatically, screening unnecessary calls such as answering machines and busy signals, and connecting waiting representatives with customers. This software-based solutions help companies avoid the use of expensive telephony boards and other associated hardware, which have high maintenance costs....

What Does Single Inline Package (SIP) Mean? A single inline package (SIP) is a computer chip package that contains only a single row of connection pins. This is different from dual inline packages (DIP), which have two rows of connected pins. A single inline package may also be known as a singline inline pin package (SIPP). Techopedia Explains Single Inline Package (SIP) SIP is not as common as the dual in-line package (DIP); however, SIPs have been used to package multiple resistors and RAM chips with a common pin....

What Does Surge Protector Mean? A surge protector is an electrical device that is used to protect equipment against power surges and voltage spikes while blocking voltage over a safe threshold (approximately 120 V). When a threshold is over 120V, a surge protector shorts to ground voltage or blocks the voltage. Without a surge protector, anything higher than 120V can create component issues, such as permanent damage, reduced lifespan of internal devices, burned wires and data loss....

What Does Transmission Sequence Number (TSN) Mean? A transmission sequence number (TSN) is a 32-bit internal numerical sequence number assigned to data fragments by Stream Control Transmission Protocol (SCTP). TSNs are independent of other stream sequence level numbers and acknowledged by receiving end points, even during sequencing gaps. Fragments are then reassembled before they are passed to SCTP clients, which ensure reliable sequenced stream delivery. Techopedia Explains Transmission Sequence Number (TSN) The following are TSN attributes:...

What Does Application Programming Interface (API) Mean? An application programming interface (API), in the context of Java, is a collection of prewritten packages, classes, and interfaces with their respective methods, fields and constructors. Similar to a user interface, which facilitates interaction between humans and computers, an API serves as a software program interface facilitating interaction. Techopedia Explains Application Programming Interface (API) The API is a library of available Java classes, packages and interfaces....

What Does Candela (cd) Mean? Candela (cd) is a standard unit of measurement defined in the International System of Units (SI) for luminous intensity. Technically since 1979, the candela has been defined by the General Conference on Weights and Measures (CGPM) as a luminous intensity in a given direction from a source, which emanates monochromatic radiation frequencies of 540 x 1012 hertz and radiant intensities in the same direction of 1/683 watts per steradian....

What Does Channel Access Method (CAM) Mean? Channel access method (CAM) is used in telecommunications and computer networks to allow network terminals to share media capacity through a multipoint transmission medium. CAM examples include bus, hub, wireless and ring networks. A channel access scheme is based on a multiplexing method, which allows several data streams or signals to share the same communication channel or physical medium. Furthermore, it is also based on a multiple access protocol and control mechanism known as media access control (MAC)....