What Does Service Level Agreement (SLA) Mean?
A Service Level Agreement (SLA) is the service contract component between a service provider and customer. A SLA provides specific and measurable aspects related to service offerings. For example, SLAs are often included in signed agreements between Internet service providers (ISP) and customers.
Techopedia Explains Service Level Agreement (SLA)
Adopted in the late 1980s, SLAs are currently used by most industries and markets. By nature, SLAs define service output but defer methodology to the service provider’s discretion. Specific metrics vary by industry and SLA purpose.
