What Does Email Response Management System (ERMS) Mean?
An email response management system (ERMS) is a service or software product that provides handling for a volume of email messages, often for an enterprise. These systems typically categorize and manage individual emails using rules defined by the users, and backup or archive email for storage and potential retrieval.
Techopedia Explains Email Response Management System (ERMS)
One aspect of email handling is documentation – many email response management systems log the source and destination for each email message, while also logging response times, followup messages and message status.
