What Does Intelligent Virtual Agent (IVA) Mean?
An intelligent virtual agent is an animated, human-like graphical chat bot commonly displayed on website home pages and advertisement landing pages. Virtual agents are embedded with a predefined script and responses.
Techopedia Explains Intelligent Virtual Agent (IVA)
Intelligent virtual agents are built on the laws of artificial intelligence (AI), and are programmed to interact with humans. They are powered by a knowledge base, which includes an extensive list of possible different questions, responses and gestures, allowing the bot to react and respond to human input in a relatively human way.
