What Does Outage Management System (OMS) Mean?
Techopedia Explains Outage Management System (OMS)
Prioritizes restoration efforts and management of resources upon outages
Provides supervisors with an estimated timeline of restoration
Reports the actual cause of the outage
Provides accurate information about the extent of the outage and its impact on customers and their management
Prioritization of resources and planning involved in outage management software results in reduced outages and faster recovery.
Customer relationship is improved due to better management of outage issues.
Because of the tracking involved, there is better prediction of outages, allowing them to be handled properly.
Operational efficiency is increased compared to situations where an outage management system is not in place.
Operational visibility across the network increases greatly with the use of an outage management system.
Decision making is faster for supervisors because of the reports provided by the application, even in cases of complex outages.
