What Does Enterprise Instant Messaging (Enterprise IM) Mean?
Enterprise instant messaging (enterprise IM) is an instant messaging system used by enterprises for communication. Enterprise IM is mainly used by organizations as a means of easy communication within the business. This differs from the more commonly known public instant messaging services, which are used by individuals to chat with friends.
Techopedia Explains Enterprise Instant Messaging (Enterprise IM)
- File transfer and real-time communication with suppliers, colleagues and customers can improve business relationships
- Reduces expenses related to long-distance fax and phone use, overnight deliveries, travel, email attachments, etc.
- It accurately record all the file transfers and conversations via the network for later reference by administrators or end users
- Controls unsecured and uncontrolled IM use, thereby reducing violations of corporate security
- Allows or restricts employees from making use of IM within or outside of the network, and imposes the use of high-quality screen names
- Safeguards against spying and denial-of-service attacks, which can occur when employees use public IM
- Provides greater control over confidential information and intellectual property
- Maps corporate employee IDs with screen names or any other permissions-based systems, thereby ensuring that users are accountable
