What Does Erlang C Mean?
Erlang C is a telephony traffic concept that can be used in call center management. It is based on the concept of an Erlang, a virtual unit of telephony that represents a certain workload on a system. In many uses, “Erlang” refers to a metric involving call minutes.
Techopedia Explains Erlang C
In Erlang C, planners calculate three factors. One is the number of lines available to intake calls, which are staffed by call-center operators. Another is the number of callers waiting for service. The third piece of the equation is the average time to serve every caller.
