What Does Information Technology Infrastructure Library (ITIL) Mean?
Information Technology Infrastructure Library (ITIL) is a widely accepted best practices framework for IT service management (ITSM). ITIL includes practices, checklists, tasks and procedures documenting the role of the ITSM function. Additionally, ITIL is supported by a qualification scheme, accredited training organizations and implementation third-party (also called ITIL-aligned) assessment tools.
Techopedia Explains Information Technology Infrastructure Library (ITIL)
ITIL leaves the implementation details to the discretion of the organization. ITIL v2 was introduced in 2000/2001 and consists of eight books, each corresponding to a specific discipline. These eight books are:
