What Is It Service Management As A Service Itsmaas

What Does IT Service Management as a Service (ITSMaaS) Mean?

IT service management as a service (ITSMaaS) is a somewhat recursive term for the idea that companies can outsource their IT services rather than maintaining them in-house. With ITSM, companies can decrease costs and free up staff, while getting quality IT service that trades on specialization and economies of scale.

Techopedia Explains IT Service Management as a Service (ITSMaaS)

ITSM as a service can perform many functions for business. One of the most common is maintaining an IT ticketing system to diagnose and fix problems. In these types of situations, the IT service desk is not in-house at a company – it is hosted by a vendor. With today’s cloud delivery model and software as a service capacity, outsourcing to an ITSM vendor can make sense for a business.