What Does IT Service Management (ITSM) Mean?
IT service management (ITSM) is the process of aligning enterprise IT services with business and a primary focus on the delivery of best services to end user.
Techopedia Explains IT Service Management (ITSM)
IT service management is built around processes and practices that gauges the end-to-end delivery of IT solutions rather than their development. ITSM measures the operational efficiency of a solution in meeting the service level expectations of the end-user and how technical IT manages these systems to deliver the desired service level.
