What Does Quality of Experience (QoE) Mean?
Quality of experience (QoE) measures total system performance using subjective and objective measures of customer satisfaction. It differs from quality of service (QoS), which assesses the performance of hardware and software services delivered by a vendor under the terms of a contract.
Techopedia Explains Quality of Experience (QoE)
The information technology (IT) and electronics industries apply the QoE model to businesses and services. Because QoE depends on customer experience, assessments are compiled from large user group polls. QoE rates the following success factors:
